Stop Real Mail Notification Email for USPS PO Box

This past year my family and I moved from Newberg, Oregon to Bend, Oregon. When we moved we forwarded our mail to our new address and relinquished a USPS PO Box to the Newberg Post Office. Months after our move we noticed we were still receiving "Real Mail Notification" (an opt-in mail notification service) emails for the USPS PO Box we no longer had.

You'd think a service from the USPS would be simple to disable or unsubscribe from. Unfortunately that's far from the truth. No unsubscribe link in the notification emails, and no ability to manage the service from my account on the USPS website. After scouring the USPS website and paying a visit to my new local post office in Bend, I was still receiving mail notifications whenever the new owner of the PO Box received mail.

Eventually a google search and a little digging around the web and I found this little nugget in the comments section of a blog post:

I had to wade through a number of customer service reps, but apparently, you email them at realmailquestions@usps.gov with “Unsubscribe” in the subject line and in the body, write a formal request for them to discontinue the notifications.

Timeline

  • 2016-12-21: Visited local post office in Bend
  • 2016-12-21: Sent unsubscribe request to realmailquestions@usps.gov
  • 2016-12-21: Received automatic reply from RealMailQuestions@usps.gov
  • 2016-12-21: Sent unsubscribe request to POBinquiry@usps.gov
  • 2017-02-19: Sent unsubscribe request to POBinquiry@usps.gov
  • 2017-04-06: Received response from NoReply@uspsrmn.com (finally 🎉 🎉 🎉)

Unsubscribe Request Email

  • To: realmailquestions@usps.gov
  • Date: 2016-12-21
  • Subject: Unsubscribe
  • Body:

PLEASE UNSUBSCRIBE ME FROM REAL MAIL NOTIFICATIONS

To whom it concerns,

I am writing to formally request that Real Mail Email Notifications be disabled for the PO Box at: PO Box 1102, Newberg, OR 97132. I would also like to remove my signature on file if that is possible.

I signed up for Real Mail notifications on 6/25/2014 and relinquished the PO Box to the USPS on 8/8/2015 when I moved from Newberg, OR to Bend, OR.

The associated account information is:

Customer Name: Joshua Buchea

PO Box Number: 1102

PO Box Zip Code: 97132810202

Signature On File: Yes

Real Mail Notification: Yes

Street Addressing: Yes

Email Address: ***@buchea.com

Thank you for your time and effort,

Josh Buchea

Response #1

  • From: RealMailQuestions@usps.gov
  • Date: 2016-12-21
  • Subject: Unsubscribe
  • Body:

Thank you for your inquiry. In order to resolve your concern as quickly as possible, please see below for directions that best describe your situation.

  • If you receive Real Mail Notification text message or email alerts for PO Box deliveries, please contact POBinquiry@usps.gov for assistance.
  • If you are receiving alerts regarding packages being delivered to your physical address, please visit www.usps.com/help for assistance.
  • If you receive Informed Delivery service, please visit www.uspsinformeddelivery.com/RMQ for assistance. You may also access this support site by following the link in the bottom of your Informed Delivery Daily Digest.

Response #2 - Success 🎉 🎉 🎉

  • From: NoReply@uspsrmn.com
  • Date: 2017-04-06
  • Subject: USPS Real Mail Notification Termination
  • Body:

Your Real Mail Notification service has been terminated.

Customer Name: Joshua Buchea

PO Box Number: 1102

PO Box Zip Code:

This is an automated email message. Please do NOT reply to this email.

References

Published